At Farzana Shah, each piece is handmade and tailored on order with intention and care. We encourage thoughtful purchasing and have outlined our policy clearly below for transparency.

All purchases made during sale events are final.

Items purchased at a discount of 50% or more are not eligible for return, exchange, or refund.

We accept returns or exchanges within 14 days of delivery, provided that:

After 14 days from delivery, we are unable to accept returns or exchanges unless the item is faulty or damaged.

As our garments are tailored on order, slight variations in finish may occur and are considered part of the handmade process. These are not deemed defects.

Once your return is received and inspected, you will be notified via email regarding approval or rejection.

If approved:

Refunds apply to the cost of the garment only. Shipping fees are non-refundable unless the item is faulty.

We are happy to offer exchanges if sizing or fit isn’t right.

Delivery timelines for exchanged items may vary depending on location.

If you receive an item that is faulty or damaged, please contact us within 48 hours of delivery with clear photos so we can assist you promptly.

For any questions regarding returns or refunds, please contact us at: