運送政策

Shipping & Delivery 

At Farzana Shah, every piece is handmade and tailored on order. Please review our shipping details carefully before placing your order.

UAE Delivery

• We offer complimentary delivery across the UAE
• Orders are dispatched once production is complete
• Delivery timelines will be shared at checkout and via confirmation email

International Delivery

• We ship worldwide
• International shipping fees are calculated at checkout based on:
• Destination country
• Package weight
• Courier rates
• Customs duties, taxes, or import charges (if applicable) are the responsibility of the customer

Processing Time

• All orders are made on order
• Production typically begins after payment confirmation
• Processing time may vary by design and will be communicated clearly at checkout or via email

Delivery Timeframes

• UAE delivery timelines vary depending on order volume and location
• International delivery times vary by destination and courier
• All delivery timelines shown at checkout are estimates and may be affected by factors beyond our control (customs clearance, weather, courier delays)

Order Tracking

• Once your order is dispatched, you will receive a confirmation email with tracking details
• Tracking can be monitored directly via the courier link provided

Address Accuracy

• Please ensure your shipping address and contact details are accurate at checkout
• We are not responsible for delays or failed deliveries due to incorrect or incomplete address information

Missed or Failed Deliveries

• If a package is returned due to non-delivery, incorrect address, or failed delivery attempts, re-shipping charges will apply

Lost or Delayed Shipments

• In rare cases of courier delay or loss, please contact us at info@farzanashah.com
• We will assist in coordinating with the courier, however delivery timelines remain subject to courier policies

Signature on Delivery

• A signature may be required upon delivery for certain orders or high-value items

Policy Updates

• This Shipping & Delivery Policy may be updated without prior notice
• Customers are encouraged to review this section before placing an order

Need Assistance?

For any shipping or delivery-related questions, please contact us at: